Frequently Asked Questions

1. I cannot login. Can you help me troubleshoot?
Sure. Please refer to our interactive Troubleshooting Guide at http://www.itrademobile.com/TroubleShoot.asp to get you up and running. Or, you can always send an email to support@iTradeMobile.com and one of our support technicians will step you through the process
2. What kind of FXCM trading accounts do you support?
We support Live and Demo FXCM Accounts in all sizes, Micro (1k), Mini (10k), and Standard (10k or 100k).
We support accounts opened through FXCM LLC (USA), FXCM U.K., FXCM Asia, and FXCM Australia.
We support different base currency accounts, including USD, GBP, EUR, CAD, NZD, and JPY.
We do not support MetaTrader 4 (MT4) accounts, Active Trader accounts, or Spread Betting accounts.
3. What kind of mobile phone can I run the iTradeMobile platform on?
Our mobile trading platform is web based which means it generally works on any mobile phone that has a web browser and can access the internet. For best performance, iTradeMobile recommends Apple iPhone or RIM Blackberry, though we know our platform works just fine on Windows Mobile smartphone, Android, or Nokia.
4. I just got a new FXCM Account Number. Where can I update my iTradeMobile Account Profile?
1. Click on the Manage Your Account link
2. Enter your Email Address and Access Code
3. Enter your new FXCM account number into one of the three Account Number slots
4. Make sure the Account Type (Live/Demo) and Account Size (Micro/Mini/Standard) are set properly
5. Click Save to apply changes and it will redirect you back to the main page
5. I got the ORA-12029 error code when I try to login, what does it mean?
ORA-12029 means the FXCM trading server is unavailable. You usually see this error code when you try to log in over the weekend, or when the market is closed. If that is the case, please wait until the market re-opens before you attempt to login again.
If you see this error code but you know the market is opened, it may mean there is an outage. Please try the following alternatives:
1. Check FXCM Servers Status to determine if there is an outage
2. Access iTradeMobile Back Up server at https://www.iTradeMobile.net/a
3. Access using your computer with FXCM Trading Station II
4. Email iTradeMobile Technical Support at support@iTradeMobile.com
6. Can I get a free trial of your mobile trading platform?
Certainly. We offer 30 day free trial to anyone who is serious about evaluating our mobile trading platform. The free trial is backed by our unconditional money back guarantee. To obtain free trial, follow these steps:
1. Click on the Subsribe button in our http://www.iTradeMobile.com website to start a paid subscription
2. Follow the on screen PayPal instruction to complete the subscription. Your iTradeMobile account will be activated automatically upon completion
3. Evaluate our mobile trading platform for 30 days
4. If you want to keep using our platform, DO NOTHING and PayPal will continue to charge you on a monthly basis
5. If you elect to discontinue, Cancel your subscription through PayPal before 30 day trial ends. To learn how to cancel through PayPal, please refer to our concise guide at http://www.itrademobile.com/CancelSub.asp
6. Email iTradeMobile at support@iTradeMobile.com and we will promptly issue you a full refund
7. I forgot my iTradeMobile Access Code. How can I recover it?
To have your previously defined Access Code sent to you, please do the following:
1. Click on this link https://www.itrademobile.com/users/Forgot.asp
2. Enter the Email Address that you used to sign up with iTradeMobile
3. Enter one your FXCM Account Numbers that has previously been entered into iTradeMobile. If you never enter any of your FXCM Account Number into iTradeMobile, leave this field blank
4. Click Proceed and if we find a matching record, we shall send out an email to your email address immediately
5. If you do not get the email or you need further support, please email iTradeMobile at support@iTradeMobile.com
8. How can I change my iTradeMobile Access Code?
1. Click on the Manage Your Account link
2. Enter your Email Address and Access Code
3. Enter a new Access Code of your choice
4. Retype your new Access Code as confirmation
5. Click Save to apply changes and it will redirect you back to the main page
9. I just sign up. Where do I download your application?
iTradeMobile is a web based trading platform, you may access it from any phone, there is no need to download or install any application. To access it, open your web browser and go to https://www.iTradeMobile.com/a
10. How do I obtain technical support?
iTradeMobile currently offers technical support through emails only. Our online self help system should be able to answer most of your questions already. But in the event that you would like to get in touch with us, please send an email to support@iTradeMobile.com. We usually have a 12 hour turnaround in replying emails, and we always respond within 24 hours, even during high volume periods.
11. How do I cancel my subscription?
You may cancel your iTradeMobile subscription at any time, it needs to be cancelled through your PayPal account so you know you always have total control. When you cancel your subscription, PayPal will notify us immediately and your iTradeMobile account will be deactivated shortly after (within 1 minute of your PayPal cancellation).
For instruction on how to cancel through your PayPal account, please follow this concise guide at http://www.itrademobile.com/CancelSub.asp